Shipping and Delivery

Humatide Shipping & Delivery

Shipping Methods & Delivery Times

Standard handling is 24 hours excluding Holidays and Weekends

International Shipping – Not available at this time.

The explained transit time are not guaranteed. Humatide is not responsible nor will refunds be given due to transit delays.

Order Tracking

Once your order has shipped, you’ll receive an email with a tracking number and link.
If you experience any tracking issues, reach out to us at help@humatide.com.

Shipping Issues

If your order arrives damaged, incorrect, or incomplete, contact us within 48 hours of delivery at help@humatide.com. Please have photos available to expedite inquires. We’ll make it right with a replacement or refund.

Carrier Delays

Humatide is not responsible for delivery delays caused by:

Severe weather
Carrier errors
Events outside our control
Extended transit times in rural areas
Holidays

Address Accuracy

Please double-check your shipping address during checkout.
We are not responsible for orders delayed or lost due to incomplete or incorrect addresses.

Delivery Confirmation

If tracking shows your package as delivered but you haven’t received it:

Contact UPS directly.

We’re happy to assist with a carrier claim, but Humatide is not liable for lost or stolen packages after confirmed delivery.

Returns & Exchanges

Refund Policy
Due to the sensitive nature of research products, all sales are final.
We cannot accept returns or issue refunds once an order has been shipped. This policy helps ensure product integrity and safety for all of our research partners.

Damaged or Defective Items

If your order is damaged and you declined shipping protection we can only provide you with up to $100 in store credit. If you did select shipment protection we will replace any damaged good and ship out replacements at no cost. If your order is incorrect, or missing items, please contact us within 48 hours of delivery so we can resolve the issue. Please provide photos of the damaged items.

Lost or Stolen Shipments

If your order is lost or stolen and you declined shipping protection the maximum credit we can give you is $100 in store credit. If you did select shipment protection we will replace the entire order if it's been lost at no charge if it is lost or stolen. Please contact us within 48 hours of delivery so we can work with UPS to help resolve the issue.

Final Sale Items

All sales are final and products are not eligible for return or exchange.

Need Help?

We’re here to help.
Contact our support team anytime at help@humatide.com with any questions about shipping or returns.